Pre-purchase
Q: What are your currently available products? Is there any available for free?
A: Our products cover all types of Joomla! extensions: components, modules, plugins, and templates. You can see more information on each product’s own page. For free products, please have a look at the Download section of our page.
Q: What versions of Joomla! do these products support?
A: All products support Joomla! 2.5.x and Joomla! 3.x.
Q: Are your products released under the GPL?
A: Yes. Please review the licensing page for more information.
Q: Can I download the older version of a product, if there is any?
A: Unfortunately, we provide only the latest version of each product. However, this will accommodate you when updating to newer versions.
Q: I am interested in your product but I am not sure if it really fits my need. Is there another option for me?
A: We help you manage your plan more flexibly by offering alternative purchase plans. For most of the products, there are 3 plans for each, varying by time frame and technical support: 3 months, 6 months, and 12 months.
Q: How can I make an order?
A: For a non-registered user, register first. For a registered user, login to your account and go to the product page. Select a desired plan and make payment. After the payment process is finished, you will be able to subscribe to the product page again and download the product.
Q: How long do I have to wait to get my product after I buy it?
A: You may download the product immediately after making payment.
Q: I want to buy more than one product. Can I get a discount?
A: Normally we provide discounts only on special occasions and for subscription renewal.
Q: I am interested in buying your product but not sure how it looks like or works. Do you provide a trial version?
A: With each product come two live demos, for Joomla! 2.5.x and 3.x, respectively. You may try experiencing those demos before making a decision.
Q: What is your refund policy?
A: We DO NOT offer any cash or credit refunds. Once we have distributed a release version to a customer, the sale is final, and you may not return the product for a refund. However, in case of dissatisfaction with our products due to technical problems, please report to us within the first 30 days after purchasing; we guarantee money return. Please read more about our refund policy.
Post-purchase
Q: Can I install the product I bought on more than one domain?
A: Yes. Our products are GPL software that can be installed on an unlimited number of domains. HOWEVER, we provide service and support ONLY for the domain you register with us.
Q: Can I make changes to the code?
A: Yes. It is covered by the GPL.
Q: How can I get an invoice?
A: You may download an invoice in your account page.
Q: How long is my subscription valid for?
A: It depends on what purchase plan you choose. There are 3 time frames: 3 months, 6 months, and 12 months.
Q: Can I continue using the product after my subscription expires?
A: Yes. However, in such case you will not be covered by our service, nor be able to download a product, unless you renew your subscription.
Q: What is the cost to renew my subscription.
A: It depends on what purchase plan you choose. However, you will get a discount on subscription renewal.
Q: What are the support times?
A: We are available around the clock. However, we will respond within 24 hours on weekdays after receiving an issue. To contact us, visit this page.
Q: How can I know if my issue is covered by your support?
A: There are issues concerning bug fixing, customization, incompatibility, and more. Please read more in detail on the support page to see if there is one relevant to your issue. You may submit the form on the customer support page for the quickest response from us.
